Privacy policy - Familjens Jurist i Sverige AB

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Executive summary

• Our privacy policy describes how Familjens Jurist processes your personal data when you are a customer with us or when you visit our website or contact us in various ways.
• Familjens Jurist i Sverige AB, org. no. 556835-4566, is the data controller unless our privacy policy states otherwise.
• We process personal data necessary to provide you with our products and services.
• We share your personal data with suppliers, partners, banks, authorities and companies within the group, for example, to deliver the service you request.
• We may invite you to participate in customer surveys to improve our services.
• In the course of sharing your personal data as described above, some data may be transferred to third countries.
• As a data subject, you always have certain rights in relation to our processing of your personal data.
• The information in our privacy policy may be updated from time to time. You will always find the latest version on this page.
• If you have any questions about how we handle your personal data, please contact our Data Protection Officer at dataskyddsombud@familjensjurist.se.

You can find full information on the processing of your personal data under the headings below.

Introduction

Who does the policy apply to?

Our privacy policy explains how Familjens Jurist processes your personal data when you contact us in various ways, for example as a customer of ours, visit our website or use any of our digital services without becoming our customer. Our privacy policy does not apply to how Familjens Jurist processes your personal data when you are employed by us or seeking employment with us.

Who is responsible for what?

Familjens Jurist i Sverige AB, org. no. 556835-4566, with address Ringvägen 100, 118 60 Stockholm and postal address Box 4036, 102 61 Stockholm, tel. no. 0771-77 10 70, is the data controller unless otherwise stated below.

Part of the Fonus Group

Familjens Jurist is part of the Fonus Group, which operates, among other things, Sweden's nationwide funeral home Fonus. Although Familjens Jurist and Fonus are part of the same group, we are, as a starting point, independently responsible for our personal data processing.

Franchise office

Familjens Jurist consists of law offices operated by ourselves and through franchisees. When we refer to "Family Lawyer" and "us" in our privacy policy, it also includes our franchise offices' processing of personal data.

Other co-operation partners

Familjens Jurist exists in a network of related services from group companies and other partners. As a starting point, Familjens Jurist is responsible for the processing of your personal data as our customer. Sometimes we share your personal data with partners, for example when you explicitly ask us to do so in order to take advantage of favourable offers. In that case, the partner in question is responsible for your personal data in accordance with their policy.

We always enter into agreements for the sharing of your personal data with our partners and we never sell your personal data.

Contact details

The address of Familjens Jurist is Ringvägen 100, 118 60 Stockholm, the postal address is Box 4063, 102 61 Stockholm and the telephone number is 0771-771 070.

To monitor how we process personal data, we have appointed a Data Protection Officer whom you can always contact with questions regarding the processing of your personal data by e-mail to dataskyddsombud@familjensjurist.se.

You can find our different offices on the following page.

Personal data processed by Familjens Jurist

In this section we describe what personal data we process.

Firstly, we divide the information into categories of personal data. Secondly, we categorise the information according to where it comes from. We make these distinctions to ensure that our privacy policy is understandable.

Categories of personal data

Familjens Jurist processes different types of personal data about you, which we choose to categorise as follows:

• Identity information (e.g. first and last name and your national identity number)
• Contact details (e.g. e-mail address, telephone number and address)
• Payment information (such as your bank and account details)
• Case data (e.g. information on ongoing and closed cases)
• Device information (such as IP address and browser settings)
• Work-related data (e.g. occupation and workplace)
• Next of kin information (e.g. contact person or name of next of kin)
• Sensitive personal data (e.g. information on political vulnerability or information on whistleblowing offences)

Where we collect personal data

Information you provide to us

When you contact Familjens Jurist in various ways, for example by subscribing to our newsletter or by booking an appointment with one of our lawyers, you will provide information to us directly. Exactly what information we receive depends on the context.

For example, we will always ask for your name, social security number and contact details when you wish to book an appointment with one of our lawyers. In connection with the case/booked appointment, we will create a case linked to you where we continuously update what we do on your behalf.

We may request information from you in order to take measures to prevent, detect and report potential money laundering or terrorist financing. This includes carrying out checks against applicable sanctions lists, ensuring the purpose of the business relationship and whether you as a customer are a politically exposed person, and obtaining information on the origin of assets.

Furthermore, we collect information from you when you voluntarily respond to customer surveys. We may invite you to respond to customer surveys that aim to better understand the customer experience and help us improve our services and offering.

Information we receive from other sources

 We may obtain information about you from publicly available sources. For example, information is obtained from public registers (SPAR) to ensure that we have the correct address details for you. We may also collect creditworthiness information from credit reference agencies, banks or credit reference agencies, where necessary.

We may also process data about you and your case when you make a booking through one of our franchisees, or our partners, where they tell us on behalf of you as a customer that you want to be contacted by us.

You also provide us with information in other ways, knowingly or unknowingly. For example, we use various tracking technologies on our website. More information on how our website uses cookies and how to switch them off can be found here.

Why do we process your personal data?

Personal data processing "depends on"

Familjens Jurist will never process more personal data about you than we need. What personal data we need about you and why depends on your situation. For example, the processing of your personal data will differ depending on whether you use our free services or buy a contract from us. Similarly, your case data will depend on the type of case you have with us and what you want help with.

Our privacy policy applies to you as a customer, visitor to our website or user of our digital services. In some cases, you will be subject to several treatments that, in whole or in part, overlap. For example, you may book an appointment with one of our lawyers directly via our website and then use our digital services. In these cases, you are both a "customer" and a "website visitor".

In particular, the following describes some of the purposes for which we process personal data. To provide an overview of how we process your personal data, we have also produced overview maps at the end of this privacy policy that specify our personal data processing operations. In the overview maps, you can read more about the purposes of the processing, legal basis, retention period, as well as categories of personal data and recipients.

For an exact picture of how we process your personal data, you are always welcome to contact the Family Lawyer's Data Protection Officer at data dataskyddsombud@familjensjurist.se.

Purpose (why) and legal basis (legal support)

Familjens Jurist processes your personal data for specific purposes. This means that we always define "why" we process your personal data. For each purpose we have identified a legal basis.

The most common legal bases for our personal data processing are

• Agreement with you
• Legal obligations of the Family Lawyer, and
• The legitimate interest of the family lawyer.

In exceptional cases, we may seek your explicit consent to process your personal data. In this case, we will always obtain your consent before we start processing and you will therefore know in advance whether a processing operation is based on your consent. You can withdraw your consent at any time and we will stop processing your personal data for that purpose.

For more information on why we process your personal data and what legal basis we rely on for each processing operation, we have produced overview maps at the end of our privacy policy.

You can also always contact our Data Protection Officer with questions at dataskyddsombud@familjensjurist.se.

Case management at Familjens Jurist

The Family Lawyer offers you the possibility to order products or services, use our digital services, make enquiries and book a personal meeting for legal advice. When you want to book an appointment and fill in a free text box in a form on one of our websites, the counsellor will use the information for your meeting.

When we handle your case, we process your data that is necessary to deliver the service you ordered, including quality assurance. Quality assurance includes internal controls to ensure that routines and regulations are followed in connection with our case management. We process your personal data that is necessary for the fulfilment of a contract or to take steps prior to entering into a contract. If we need information from someone other than you who is a contracting party, we process the information on the basis of our legitimate interest in being able to provide the service we offer to you.

If necessary to protect your legal interests, we may also collect sensitive personal data such as health data, data on ethnic origin or data on sexual orientation.

If, within the framework of our assignment for you, we are to handle a payment or otherwise assist with a financial transaction, we need to process information about your bank, your bank account and, in some cases, information about income and the origin of the funds.

In addition to the information you provide to us, we may also collect technical information such as your IP address and technical information about the equipment used if required.

Specifically on digital meetings

In many cases, we offer you the possibility to choose between meeting our lawyers and counsellors physically at our offices, or digitally. When you choose to meet us via a digital meeting, we rely on our common legitimate interest in providing a digital meeting form, regarding the personal data that Familjens Jurist processes about you in connection with the digital meeting. In other respects, the processing follows the same as applies above regarding case management at Familjens Jurist.

The possibility of digital meetings is particularly appreciated by our customers in estate inventory cases where there is a need for as many people as possible to have the opportunity to attend the execution meeting. You can attend an administration meeting either physically on site at one of our offices, or digitally. Each shareholder of the estate can choose between physical and remote participation.

Specifically on conflict of interest control and measures under the Money Laundering Act

We need to process your social security number or coordination number in order to carry out a conflict of interest check. This information is necessary to identify you securely.

We carry out the conflict of interest check with the legitimate interest of avoiding a conflict of interest. A conflict of interest arises if we have previously helped a person or company with whom you now disagree, for example in a dispute over money or an inheritance.

We may request information from you in order to take measures to prevent, detect and report potential money laundering or terrorist financing. This includes carrying out checks against applicable sanctions lists, ensuring the purpose of the business relationship and whether you as a customer are a politically exposed person, and obtaining information on the origin of assets.

Specifically about our Digital Services

Familjens Jurist provides digital services that enable you to draw up legal documents entirely on your own. These include Bouppteckna.se, Legalite.se, Livspusslet.se and our DIY services.

In addition to the data you provide in the legal documents, we process your email address, name and phone number for the purpose of providing the digital service, possibly booking a meeting with one of our lawyers and, when we have your consent to do so, for marketing activities. Please note that you always have the right to withdraw your consent to receive marketing communications from us. You can do this either by clicking "unsubscribe me from mailings" at the bottom of any email you receive from us or by contacting us or our Data Protection Officer at dataskyddsombud@familjensjurist.se.

We also need your personal identity number or coordination number to identify you securely when you log in to the digital services, through BankID.

Specific to legal expenses insurance

If you want to use an insurance policy through your trade union that covers legal advice, we will process information about which trade union you belong to. We do this on behalf of the insurance company, which wants to check that the advice is covered by your policy.

After we have verified that you have an insurance policy that covers our counselling services, we will process personal data about you in order to handle your particular case as described in our privacy policy. You can read more about the personal data processing that takes place in connection with the use of our digital services in the above section.

Specifically about our Whistleblower Channel

Familjens Jurist has a reporting system in place to receive information from you about possible misconduct in our organisation and to follow up on these cases.

We process the data you report, which may be data on misconduct, including suspected offences, and/or sensitive personal data. Information on misconduct reported, including criminal suspicions, is necessary to fulfil our legal obligation in the so-called Whistleblower Act (the Act on the Protection of Persons Reporting Misconduct) and the Act on Measures against Money Laundering and the Financing of Terrorism. Sensitive personal data reported must substantiate wrongdoing and are needed to establish legal claims.

If you choose to remain anonymous, we ensure your anonymity through both technical and organisational security measures. If you choose not to remain anonymous, our system provider will process your personal data in order to make an initial assessment of how to proceed. Any data reported that is not relevant will be deleted by the provider. Read more about whistleblowing here.

When a reported case has needed to be followed up, the personal data in the case is deleted no later than two (2) years after the case is closed. Cases received through the system that concern suspected violations of the money laundering regulations may be stored for a minimum of five (5) and a maximum of ten (10) years in accordance with the Money Laundering Act.

Specifically on customer satisfaction surveys

To monitor customer satisfaction with the services we provide, we send out surveys by email. These surveys give you the opportunity to tell us how we can improve and whether you would recommend us to anyone you know. Answering the survey is completely voluntary and you can also unsubscribe from further mailings directly via a link in the mailing. We carry out this processing on the basis of our legitimate interest in monitoring satisfaction with our services.

Additional purposes

Our privacy policy describes how and why we process your personal data, through the section above, as well as through the concluding overview maps. However, if Familjens Jurist wishes to use your personal data in any way that is not in accordance with this policy, we will inform you of such intended use prior to, or at the latest, at the time we collect your data. In exceptional cases, where we have not been able to inform you of such further use at the time of collecting your data, we will inform you before we start using your personal data in such a way.

How we share your personal data

Categories of recipients

We will only disclose your personal data to you or to those parties who need it for various legal reasons. We will never disclose or share your data without a specific legal basis. Should you come to us with an insurance claim, we will pass on the relevant information to your insurer, if necessary, so that they can fulfil their obligations to you. Each organisation we disclose data to is responsible for managing your personal data securely and in accordance with the law.

We have categorised below the recipients with whom we share or may share your personal data. For more information on when we share your personal data with others, please contact our Data Protection Officer at dataskyddsombud@familjensjurist.se

Group companies

Sometimes Familjens Jurist needs to share your personal data with other companies within Fonus Group. Personal data may be shared between group companies to exchange information, for example to coordinate internal administrative purposes, such as for customer service, marketing and finance.

Third party

Familjens Jurist may share some of your personal data with third parties. These may include authorities, insurance companies and banks. We may need to share your data with authorities because we are obliged to do so by law or because it is required to fulfil our agreement with you. We may need to share your personal data with insurance companies with whom we have a contract or with your current insurance company to enable them to fulfil their obligations towards you, for example when applying for legal protection. The Family Lawyer may also need to share your information with banks, such as the estate's bank or the bank that the Family Lawyer uses for our client funds. This will include your identity information (your name and national identity number), contact details, account information and information about our work for you.

Co-operating partners

Where we need, in order to fulfil our contract with you, to share your personal data with a third party who does not process your personal data in accordance with our instructions, the third party is independently responsible for the processing. This applies, for example, when disclosing your personal data to third parties who are not our data processors, such as brokers and auction houses.

Social media

Familjens Jurist uses Facebook, Linkedin, Youtube and Instagram and when you contact us via these social media, these companies will receive your personal data. We are jointly responsible with them for the actual sharing of your data, but these organisations are then responsible for how they process your personal data after they have received it. This processing is governed by each social media company's own privacy policy

Service providers

Service providers are a category of recipients of personal data that consists of companies that will only process your personal data according to our instructions, so-called processors. This category of recipients may include system providers, legal representatives and business consultants and their processing of your personal data is governed by specific agreements and this privacy policy.

Third country transfers

We endeavour to process your personal data only within the EU/EEA. When we need to share your personal data with recipients outside the EU/EEA, we ensure that we only do so to countries that are sufficiently secure (have an adequate level of protection) or that we take other appropriate safeguards. These appropriate safeguards include, among other things, using standard contractual clauses approved by the European Commission (European Commission standard contractual clauses) and always analysing and evaluating the legislation of the recipient country. When we consider that the laws of the recipient country do not provide an adequate level of protection for your personal data, we take specific measures to ensure that the protection of your data is maintained during the transfer to the relevant non-EU/EEA country.

For more information on our transfers and safeguards for the transfer of personal data to recipients outside the EU/EEA, please contact our Data Protection Officer at dataskyddsombud@familjensjurist.se.

Your rights

The GDPR gives you, as an individual, a number of different rights to your personal information. The family lawyer has procedures in place to enable you to exercise your rights. In addition, you always have the right to lodge a complaint with the Authority for the Protection of Privacy (IMY) if you believe that the processing of your personal data is unlawful. More general information on your data protection rights can be found on the IMY's website, together with its contact details.

If you wish to exercise your rights, or have questions about your rights in relation to the Family Lawyer, please contact our Data Protection Officer at dataskyddombud@familjensjurist.se.

Right of access

You have the right to be informed that we are processing your personal data and to have access to your personal data, i.e. you can obtain a so-called register extract of the processing operations carried out. You also have the right to receive certain information about the processing as such (e.g. for what purpose we process the data).

Right to information

You have the right to be informed about how we process your personal data. We inform you through this privacy policy and by answering your questions.

Right to rectification

The personal data we process about you must be accurate and up-to-date. You have the right to have inaccurate personal data about you rectified and to have incomplete data completed.

Right to erasure ("right to be forgotten")

As a data subject, you have certain rights to have your personal data erased by us. Please note that this does not apply to data that we need for the purpose of complying with legal obligations or defending ourselves against legal claims, as well as information that we need to fulfil a contract if you are or have been a customer of ours.

However, you may have the right to have your personal data erased if your personal data are no longer needed for the purposes for which they were processed or if the processing is based on your consent and you withdraw it without there being any other legal basis for continued processing. You may also have the right to erasure if processing is based on a balance of interests and there are no compelling legitimate grounds that override your interests. Furthermore, you can request erasure if the processing is for direct marketing purposes and you object to this. You also have the right to have your personal data erased if it has been processed unlawfully, or if erasure is necessary to comply with a legal obligation.

Right to object

You have the right to object to the Family Lawyer's processing of personal data based on one of our legitimate interests. If you object to such processing, we may only continue to process the data if we demonstrate that there are compelling legitimate grounds for us to process the data and where our interests outweigh your interests, for example where the processing is for the establishment, exercise or defence of legal claims.

Objecting to direct marketing

Processing for direct marketing purposes will cease immediately if you object to such processing. Please note that you always have the right to withdraw your consent to receive advertising from us. You can do this either by clicking "unsubscribe me from mailings" at the bottom of any email you receive from us or by contacting us or our Data Protection Officer.

Where you have objected to direct marketing, we will keep this information on our internal opt-out list in order to fulfil your request not to be contacted by us.

Right to restriction of processing

You have the right to request that our processing of your personal data be restricted if the data is processed incorrectly, for example, if the data is not accurate, if the processing is unlawful, if the data is no longer needed for the purposes. If you have objected to the processing of your personal data based on our legitimate interest, you can request that we restrict the processing while we investigate whether we are entitled to continue with it. This right also applies pending an assessment of whether the alleged error exists. When a restriction ends, you have the right to be informed.

Right to data portability

In certain cases, you have the right to obtain the data you have provided to us and to have it transferred to another controller. This right applies when

we process personal data by automated means and on the basis of your consent or on the basis of a contract.

Right to withdraw consent

If our processing of personal data has been based on your explicit consent, you have the right to withdraw it at any time. However, the withdrawal does not affect the lawfulness of the processing carried out based on the consent before the withdrawal. You can withdraw your consent, for example, by contacting our Data Protection Officer at dataskyddsombud@familjensjurist.se.

Security and data retention

How long do we keep your personal data?

We save your personal data for as long as it is needed to fulfil the agreement with you and to meet legal requirements in, for example, the Accounting Act and the Money Laundering Act. We save the legal documents you purchase from us and your case file for up to ten (10) years for our legitimate interest in safeguarding our legal interests in the event of a dispute.

Security and confidentiality

It is important for us to protect the personal data about you that Familjens Jurist processes. Therefore, we have taken appropriate technical, organisational and administrative security measures to ensure that your personal data is only processed correctly. This includes restricting access to your personal data so that only those who need it have access to it. For example, as a starting point, only the offices with which you are in contact have full access to your case with us, while other members of our staff have only limited information about your case in order to, for example, carry out conflict of interest checks on other clients.

Family Lawyer tests and evaluates our security measures annually and in the event of any type of security incident to constantly ensure that your data enjoys the high level of protection it deserves.

Updates and changes

Familjens Jurist is constantly working to develop our business and our digital services. This means that we will also update this privacy policy on an ongoing basis as we plan to change how we use your personal data.

When we make major updates to how we process your personal data, for example for the purposes of the processing, we will specifically contact you about this before the processing starts.

The information on this page was last updated on 2024-12-05.

Overview maps

Below is a detailed description of each personal data processing operation. In particular, it describes the purpose of the processing, the personal data processed for that purpose, the legal basis for the processing, the external parties that may have access to the personal data and the duration of the processing for that purpose.

Purpose: To provide the digital services of the Family Lawyer

Categories of personal data

• Identity information
• Contact details
• Payment information
• Case data that may include:
  • Labour-related data
  • Information on family members
  • Sensitive personal data
• Unit information

Legal basis

Contracts are the basis for the fulfilment of the mandate and the provision of legal services. We base some processing on legitimate interest, such as processing information about relatives and carrying out conflict of interest checks. The sharing of your personal data with specified categories of recipients takes place when we are obliged by law or when you ask us to do so.

Categories of recipients

• Service providers
• Co-operation partners

Retention period

We keep your personal data for a maximum of ten (10) years to defend ourselves against any legal claims. We save estate inventory cases for a maximum of five (5) years. Data that is not needed to provide Familjens Jurist's digital services is deleted on an ongoing basis after relevant information has been entered in your case with us.

Purpose: To provide legal advice

Categories of personal data

• Identity information
• Contact details
• Payment information
• Case data that may include:
  • Labour-related data
  • Information on family members
  • Sensitive personal data

Legal basis

Contracts are the basis for the fulfilment of the mandate and the provision of legal services. We base some processing on legitimate interest, such as processing information about relatives and carrying out conflict of interest checks.  The sharing of your personal data with specified categories of recipients takes place when we are obliged by law or when you ask us to do so.

Categories of recipients

• Authorities
• Insurance companies
• Group companies
• Service provider
• Co-operating partners
• Bankers

Retention period

We keep your personal data for a maximum of ten (10) years to defend ourselves against any legal claims. We keep estate inventory files for a maximum of five (5) years. Data that is not needed to provide legal advice is deleted on an ongoing basis after the relevant information has been entered in your case with us.

Purpose: Security of our services and our website

Categories of personal data

• Unit information
• Details of previous interaction with us

Legal basis

It is in the legitimate interest of Family Lawyers to maintain the security of our services and our websites, for example by backing them up to ensure business continuity and disaster recovery.

Categories of recipients

• Group companies
• Authorities (for investigation of possible criminal activities)
• Service provider

Retention period

This processing lasts for the time you use a service. After that, Familjens Jurist saves visit and usage logs for a maximum of 30 days.

Purpose: Developing our business

Categories of personal data

• Name of the organisation
• E-mail address
• Unit information
• Case type
• Judgement made

Legal basis

It is in our legitimate interest to measure customer satisfaction with the advice provided in order to better understand the customer experience and help us improve our services and offer.

Categories of recipients

• Service provider

Retention period

Personal data is stored for a maximum of two (2) years after completion of the customer survey.

Purpose: To promote our products

Categories of personal data

• Identity information
• Contact details
• Unit information
• Case data (e.g. information on previously purchased products/services)

Legal basis

We obtain your consent to send you advertising to the extent required by law. It constitutes a legitimate interest to market our additional related products to you as our customer.

Categories of recipients

• Service provider

Retention period

We will keep your personal data for marketing purposes until you unsubscribe from our emails, e.g. by clicking on the link at the bottom of the email, or for a maximum of two (2) years.

Purpose: Communication with you not covered by other purposes

Categories of personal data

• Identity information
• Contact details
• Other personal data that you provide to us in your communications with us

Legal basis

It is in the legitimate interest of Familjens Jurist to be able to communicate with you, for example to provide you with relevant information.

Categories of recipients

• Service provider
• Group companies

Retention period

Information that we do not need to save for other reasons, for example to defend ourselves against any legal claims, we delete on an ongoing basis. If no agreement is entered into between you and Familjens Jurist or if the data is not needed for the fulfilment of a legal requirement, the data is only saved for as long as it is necessary to fulfil the respective purpose of our processing (usually three (3) months).